Tipo de contrato
We are looking for a professional to work as a Support Technician. Reporting to members of the organization, his main duties include:
- Answering Helpdesk calls;
- Provide support and maintenance of internal and external infrastructure (network, programs, firewall, proxy, antivirus, etc.);
- Manage third-party contracts (telephony, computer support, among others);
- Provide first level service regarding system configurations, analyzing and documenting;
- Make contact with teams from the USA and Germany, reporting on IT demands and participate in weekly meetings with them.
Installation and configuration of software on Desktops and Notebooks,
Management of Windows 7/8/10, Windows Servers and Domain, MS Office Tools.
Basic knowledge of hardware, networks and Windows server management.
Understand about virtualization (VMWare ESX), Firewall, Active Directory, basic knowledge of SQL databases and MS Office 365 account management.